Financial Institution Group

Since our very first client back in 1976, SWBC has focused a large portion of its business on serving the needs of financial institutions and mortgage servicers around the country. Over the years, we have diversified our product and program offerings. Today, SWBC is recognized as a tenured financial services provider that solves challenges institutions face today and into the future.

Nearly 1400 financial institutions entrust SWBC for their collections, insurance, payments processing, insurance tracking, and asset recovery needs.

Financial Institution Group Who We Are:

Experience:

Clients:

Multi-Product Clients:

Reach:

SWBC Total Solution

SWBC Provides The Total Solution

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The Challenge

Many financial institutions rely on many different vendor partners to provide services to their account holders. This results in a frustrated and overworked vendor management team. Plus, the added confusion of figuring out who’s the best person to contact when there’s an issue or questions about a product or service line. On top of all of this, if your institution isn’t utilizing integrations for these products and services, your employees are more than likely spending parts of their work day bouncing between systems and applications to tackle everyday tasks.

The Total Solution

Consolidate multiple services from multiple vendors with one, strategic financial services provider—SWBC. By combining risk management, payments, and income generation products and services with SWBC, you solve many of the challenges that give you and your team heartburn. Your vendor management team now only has one partner to manage, you have a stellar account service team dedicated to your financial institution who can ensure the products experts are available when needed. And, your employees are using our exclusive AutoPilot™ Portal to manage multiple products and services. SWBC is your Total Solution.

With our comprehensive solution, your financial institution can feel confident knowing that our team can help guide your team to ensure services across the three critical areas work in concert with one another.

Download the Total Solution brochure to learn more!

Needs-BasedSOLUTIONS

Working with financial institutions for more than 45+ years provides us with some competitive advantages that our clients benefit from as added value to our relationships. And because we listen to our clients’ needs, we know some of the challenges you face.

Lending Program Confidence

We offer products and services to make your institution’s auto and mortgage lending program stand out from the crowd.

Engage and Generate Non-Interest Income

We can help your institution deepen your relationship with your borrowers while helping to protect their assets and offer convenience–while generating non-interest income.

Creating Operational Efficiencies

The Financial Institution Group can help you manage your people and processes–leading to lower overhead and leaner operations.

Manage Risk and Compliance

Reduce your risk with products and services that help financial institutions manage loan portfolio risk and meet or exceed compliance regulations.

Find out how we can benefit your institution.

+62 Net Promoter Score

Our score is +62, which is the net percentage of promoters.¹

SWBC Financial Institution Group ranked higher than industry benchmarks.

+33 for general B2B²

+20 for Insurance

+42 for SaaS

+35 for Financial Services³

What is a good net promoter score?

1. Survey conducted in April 2021 to SWBC clients across all product lines. 2. Responded 9 or 10 when asked how likely they would be to refer a friend or colleague to SWBC vs. detractors: responded with below a 7; neutral responses (7 or 8) are not considered. 3. From B2B International (Merkle company). 4. Various sources, including Delighted, Clearly, and Hubspot.

SWBC Products and Services

Asset Recovery

Auto Deductible Reimbursement (ADR)

CPI – Traditional/Hybrid

Collections – Early, Mid, Late Stage Strategies

Credit Life, Disability & Involuntary Unemployment Insurance

Debt Cancellation Protection

GAP with PowerBuy®/Buyer’s Edge/Advantage

Lender-Placed Insurance

Major Mechanical Protection (MMP)

Payments Acceptance

Leading withTECHNOLOGY

Throughout all of our products and services, we embed the latest and greatest technologies to help create efficiencies for your institution. The technology results in leading self-service channels for your customers. Our goal is to pass along digital channels that make your customers’ lives easier, establishing a positive user experience.

AutoPilot Platform

The AutoPilot Platform is a secure, streamlined portal that allows your institution to efficiently manage your auto and mortgage loan portfolios. The mobile-optimized platform will give your staff access to manage collections, payments, insurance tracking and placement, and asset recovery activity in one unified dashboard.

Learn more about our AutoPilot Risk Management Platform.

IMcovered.com

The IMcovered.com website is a customer-facing, mobile-optimized site that is available through our insurance-tracking solution. It delivers self-service convenience to financial institution borrowers that need to update their insurance information.

Bacon Loan Pay

Bacon Loan Pay is our premier, borrower-facing portal that financial institutions can plug in to their existing website to give their borrowers the ability to make ACH and card-based loan payments online. It is white-labeled, user-friendly, and secure.

Digital Consumer Experience (DiCE)

DiCE is a web application that can be embedded into your financial institution's website to offer direct and indirect borrowers an opportunity to purchase Major Mechanical Protection (MMP) via desktop, tablet, or smartphone. DiCE gives your institution the flexibility to capture MMP sales outside of the typical loan origination process.

SWBC is a recognized strategic partner for the following organizations:

What We Offer

Client Testimonials

"MMP has made a big difference for our credit union income-wise, and the staff benefits from rewards of points for them personally, as well as incentives for sales within the credit union.”

Pam Vega

CEO, LOCO Credit Union

Payments

“AutoPilot Payments has allowed us to better service our members through the multi-channel use of our website, digital channels, and contact centers.”

Kristi Kentworthy

AVP of Ecommerce, US Alliance Financial

Collections

“We have been extremely happy with the suite of SWBC products, including AutoPilot. Both SWBC and FAIRWINDS management share the same desire for improved efficiencies, reduced expenses, and increased revenue. This partnership is second to none.”

Steve Plotkin

VP of Collections, FAIRWINDS CU

Hybrid CPI

“Having a program that will automatically pick up on the drop of the policy, starts notifying right away, and starts covering the credit union right away—those are things that allow me to sleep better at night.”

Arick Williams

VP of Lending, Columbine FCU

Hybrid CPI

“Overall, dealing with SWBC has been a very good relationship between them and Cabrillo Credit Union. We’re happy with the service that they give us.”

Michael Deshazo

President/CEO, Cabrillo CU

Contact Us

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Financial Institution Group