What is a good net promoter score?
1. Survey conducted in April 2021 to SWBC clients across all product lines. 2. Responded 9 or 10 when asked how likely they would be to refer a friend or colleague to SWBC vs. detractors: responded with below a 7; neutral responses (7 or 8) are not considered. 3. From B2B International (Merkle company). 4. Various sources, including Delighted, Clearly, and Hubspot.