Financial Institution Group | SWBC
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Financial Institution Group

Since our very first client back in 1976, SWBC has focused a large portion of its business on serving the needs of financial institutions and mortgage servicers around the country. Over the years, we have diversified our product and program offerings. Today, we provide solutions to help our clients stay competitive in the financial services industry and abreast on the latest compliance and regulatory updates. 


More than 1200 financial institutions entrust SWBC for their collections, insurance, payments processing, insurance tracking, and asset recovery needs. 


+62 Net Promoter Score

Our score is +62, which is the net percentage of promoters.1

SWBC Financial Institution Group ranked higher than industry benchmarks.

+33 for general B2B2

+20 for Insurance

+42 for SaaS

+35 for Financial Services3

What is a good net promoter score?

what-is-a-good-net-promoter-score.jpg

1. Survey conducted in April 2021 to SWBC clients across all product lines. 2. Responded 9 or 10 when asked how likely they would be to refer a friend or colleague to SWBC vs. detractors: responded with below a 7; neutral responses (7 or 8) are not considered. 3. From B2B International (Merkle company). 4. Various sources, including Delighted, Clearly, and Hubspot.

Needs-BasedSOLUTIONS

Working with financial institutions for more than 40 years provides us with some competitive advantages that our clients benefit from as added value to our relationships. And because we listen to our clients’ needs, we know some of the challenges you face.

Lending Program Confidence

We offer products and services to make your institution’s auto and mortgage lending program stand out from the crowd.

Engage and Generate Non-Interest Income

We can help your institution deepen your relationship with your borrowers while helping to protect their assets and offer convenience–while generating non-interest income.

Creating Operational Efficiencies

The Financial Institution Group can help you manage your people and processes–leading to lower overhead and leaner operations.

Manage Risk and Compliance

Reduce your risk with products and services that help financial institutions manage loan portfolio risk and meet or exceed compliance regulations.

Featured Product: AutoPilot® Risk Management Platform

SWBC's Risk Management products can help many financial institutions to not only create efficiencies but can help reduce vendor management fatigue. By utilizing just one vendor partner for your loan portfolio management, you benefit from having multiple products under one roof. And, your institution benefits by monitoring your collateral protection insurance (CPI), collections, and asset recovery programs through our exclusive user-friendly Autopilot® Risk Management Platform.

Learn More

Leading withTECHNOLOGY

Throughout all of our products and services, we embed the latest and greatest technologies to help create efficiencies for your institution. The technology results in leading self-service channels for your customers. Our goal is to pass along digital channels that make your customers’ lives easier, establishing a positive user experience.

AutoPilot Platform

The AutoPilot Platform is a secure, streamlined portal that allows your institution to efficiently manage your auto and mortgage loan portfolios. The mobile-optimized platform will give your staff access to manage collections, payments, insurance tracking and placement, and asset recovery activity in one unified dashboard.

Learn more about our AutoPilot Risk Management Platform. 

Imcovered.com

The Imcovered.com website is a customer-facing, mobile-optimized site that is available through our insurance-tracking solution. It delivers self-service convenience to financial institution borrowers that need to update their insurance information.

Bacon Loan Pay

Bacon Loan Pay is our premier, borrower-facing portal that financial institutions can plug in to their existing website to give their borrowers the ability to make ACH and card-based loan payments online. It is white-labeled, user-friendly, and secure.

SWBC is a recognized strategic partner for the following organizations:

What We Offer

Client Testimonials

Payments

“AutoPilot Payments has allowed us to better service our members through the multi-channel use of our website, digital channels, and contact centers.”
Kristi Kentworthy
AVP of Ecommerce, US Alliance Financial

Collections

“We have been extremely happy with the suite of SWBC products, including AutoPilot. Both SWBC and FAIRWINDS management share the same desire for improved efficiencies, reduced expenses, and increased revenue. This partnership is second to none.”
Steve Plotkin
VP of Collections, FAIRWINDS CU

Hybrid CPI

“Having a program that will automatically pick up on the drop of the policy, starts notifying right away, and starts covering the credit union right away—those are things that allow me to sleep better at night.”
Arick Williams
VP of Lending, Columbine FCU

Hybrid CPI

“Overall, dealing with SWBC has been a very good relationship between them and Cabrillo Credit Union. We’re happy with the service that they give us.”
Michael Deshazo
President/CEO, Cabrillo CU

GAP with PowerBuy™

“We were able to make a minor price adjustment with the addition of the PowerBuy benefit to our members. This price increase has improved our margin slightly, but the real benefit has been in the increase in the number of GAP and Major Mechanical Protection (MMP) sales our staff has been able to make. We have seen an increase in sales of nearly 50% in the first six months over the same period.”
John Phipps
Chief Lending Officer, Heritage FCU

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