Lender-Placed Insurance Programs

Most financial institutions simply don’t have the staff or training to keep up with the ever-changing world of lender-placed insurance. Adaptability and scalability are critical in a tracking program.     

Because every financial institutions requirements are unique, we offer web-based self-service for smaller portfolios, Mortgage Flex for clients who want to control customer contact but leverage our tracking technology, and full outsourcing. 

MULTIPLE OPTIONS ForLender-Placed Insurance Programs

Managing General Agent 

Our managing general agent structure leverages multiple "A" rated carriers to obtain best market rates without being locked into a single carrier. In addition, we can provide an array of insurance solutions from many sources to meet any unique requirements. 


Customized Approach

Whether you need web-based, Mortgage Flex, or fully outsourced services, our teams can quickly scale the program to meet your growth.  

Compliance and Regulations

We understand the importance of meeting all regulatory and compliance requirements by CFPB, GSE, FDIC, NFIP, Biggert-Waters and any other regulatory body. SWBC's dedicated in-house compliance team proactively monitors for new and updated requirements. 

Convenience for Clients and Borrowers

SWBC's commitment to the market includes significant recent investments in infrastructure and technology. Our self-serve channels were created to not only meet your borrowers' expectations but to create efficiencies during the lender-placed insurance process. We provide your borrower with the ability to provide insurance information, settle a claim, or make a payment —using a computer, tablet, or smartphone device. 

Trusted Partner

SWBC has been providing lender-placed insurance services for more than 30 years and full outsourcing services for nearly two decades. Our best-in-class programs are backed by years of experience serving financial institutions and lenders. 

Over 300 financial institutions, including some of the largest banks and mortgage servicers in the country, trust SWBC with their lender placement needs.

Lender-Placed Insurance Programs toServe Your Loan Portfolio Needs

Our self-service lender-placed insurance program is a great option for clients who prefer to track their own portfolio or need additional coverage for a specific portion or your portfolio. We offer two convenient solutions for placement including, automated and web-based. 

With Automated Placement, lenders provide a data file to SWBC with properties requiring placement. Then, our team assists you in placing policies on each property. 

The web-based option puts your team in the driver seat to manually order policies via our exclusive AutoPilot® client portal. AutoPilot gives your institution the freedom to monitor your lender-placed program in real-time. And with a quick claims process built into AutoPilot, claims submission can be completed within a single, online form. 

This flexible solution allows you to leverage SWBC insurance tracking and document processing technologies, while your institution maintains direct customer facing contact including:

  • Customer service
  • Outbound calling
  • Escrow disbursements

Additionally, you benefit from automated technologies that deliver best-in-class processing solutions including:

  • Electronic Data Interchange (EDI)
  • Fax
  • Mail
  • Email
  • Web

    SWBC's fully outsourced lender-placed insurance program offers peace-of-mind through a compliant solution executed by our skilled insurance tracking team. 

    We'll handle the entire process by receiving data from hundreds of insurance carriers and aggregators, to receiving and processing mail, handling calls, and lettering.  

    Your borrowers benefit from self-service features including:

    • Imcovered.com—a co-branded insurance status verification website
    • Ask Emily—a virtual agent who can answer thousands of your customer's questions
    • Interactive Voice Response (IVR)—allowing customers to easily check their insurance status
    • LossTrak®—web-based and mobile friendly tool customers can use to educate, complete, and check claim or disbursements status

    With full outsourced lender-placed insurance you can stay in the loop with our AutoPilot client portal. You can monitor your program's performance through quick-glance graphs and take a deep dive into the data with in-depth reporting. 

    When partnering with SWBC, you benefit by working with a financial services provider whose products and experience in payments and collections offers you the complete loan servicing package. 

    Contact us to learn more about our lender-placed insurance programs.

    AutoPilotClient Portal

    Our exclusive web-based client portal allow your financial institution direct access to a whole suite of products within a single, user-friendly program.

    Learn more about our AutoPilot Risk Management Platform


    You can use AutoPilot's insurance tracking features for:

    • Loan level account details
    • Policy level research
    • Claim research
    • Submit a claim
    • LPI quotes
    • Reporting
    • Portfolio stats

    ImCovered.com allows your borrowers to conveniently provide proof of insurance in just a few simple steps. The process can be completed on any connected desktop, tablet, or mobile device. 

    Watch our video demo to learn more about all its features.  


    Our commitment to self-serve channels and borrower convenience includes our web-based Loss Draft management application. The tool is available to help customers complete and simplify the claims process. 

    Through this one application, borrowers can understand d
    ocumentation requirements, check claim or disbursements status, and review or request inspections. And, of course it's mobile and tablet friendly. 

    losstrak mobile screens.png

    Contact us today and put SWBC's Lender-Placed Insurance Programs to work for you.

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