Reduce Borrower NoiseWith Proof of Insurance Requests through EDI and RPA
We can eliminate the need to directly contact 97% of your portfolio for proof of insurance requests—reducing borrower noise to your institution.
Electronic Data Interchange (EDI)
More than 65% of your portfolio’s mortgage insurance information is expedited and processed through our system via EDI penetration.
Robotic Process Automation (RPA)
Of the remaining, 86% that have not been processed through EDI are updated through RPA that consists of 142+ RPA bots across 12 different business processes.
Callouts to Agents/Carriers
Of the remaining loan records that haven’t been verified up to this point, more than 50% are updated through our team proactively reaching out to insurance agents and carriers to obtain insurance verification, eliminating the need to contact your borrowers.
Borrower-Friendly Communication Campaign
Finally, if we cannot verify insurance without borrower contact, we’ll launch a borrower-friendly communication campaign that features verification reminders via text, email, IVR, and traditional mail.