Outsourced Collections | SWBC

Outsourced Collections

Collecting on delinquent accounts requires a substantial human capital investment, an investment in technology, and expertise in compliance. Outsourced Collections can help your financial institution more effectively manage delinquency and reduce the cost of your collection efforts. A scalable collections program allows your institution to determine what is best for your overall strategy. From completely outsourcing the service, partially outsourcing, or anywhere in between, you need a program that you can trust to reduce costs while keeping delinquencies to a minimum.


Extend Your Collection Hours

Our certified collectors contact your borrowers during peak evening and weekend hours, extending your institution’s operation time without the additional overhead costs.


We pride ourselves on support. Our OneTeam service platform offers support via web, chat, email, and phone. The team closely monitors service level agreements to ensure all support requests meet the established response times.

Flexible Collection Options

We serve your institution through early- and mid-stage collections.

Focused on Quality

Our staff undergoes rigorous training to ensure we treat your borrowers with respect. The training curriculum includes negotiation strategies, security awareness, and compliance monitoring—including UDAAP trigger words and suspicious activity. We work together with your institution to establish service standards and work hard to meet and/or exceed expectations.

We offer a scalable solution that saves our outsourced collections clients an average of 35-50% annually when compared to in-house efforts.

Reduce Costs and Improve EfficienciesWith Outsourced Collections

With SWBC’s Outsourced Collections Services, our team can provide a scalable program to meet your financial institution’s needs and comfort level. We are licensed in 47 states and can provide a ‘soup-to-nuts’ approach to your Collections portfolio.

Investment in Technology

Through continued investments in technology and infrastructure our collections representatives have access to advanced calling technology, creating efficiencies when contacting your borrowers. 

Our innovative AutoPilot® platform combines all the tools your institution needs to monitor your outsourced collections program. Learn more about our AutoPilot Risk Management Platform

PayPrompt™ Reminder

PayPrompt is an SMS text reminder service that will remind your borrowers to make their payment. You can control when a text is sent, depending on how many days they are past due.

Charge-Off Solutions

Delinquent accounts can be collected through our analytics based charge-off solution. Maximize consumer and business debt recoveries through experienced agents, advanced skip tracing, and legal support.

Compliance Matters

Compliance is a fundamental element of collections. We have a dedicated compliance team, and all of our collectors are FDCPA-certified and adhere to the rules and regulations of the Consumer Financial Protection Bureau (CFPB), Telephone Consumer Protection Act (TCPA), and Fair Debt Collection Practices Act (FDCPA).

A Scalable Solution

Instead of charging a flat fee for a fixed service level, we scale our resources up or down depending on the number of delinquent accounts in your queue and only charge you for the work we've done. This allows us to deliver dramatic results, while keeping your costs to a minimum.

Bankruptcy Account Services

Accounts that have fallen into bankruptcy can be costly and time-consuming to service. With our bankruptcy solutions, your institution can either sell or outsource these accounts, often times, for less than hiring an attorney.
Contact us today to learn how our flexible, compliant, cost-effective service could help your institution lower delinquencies and cut your collections costs.


Due to our dedication to technology and our clients, we can work with any client to build custom automation using FTP technology that sends files back and forth on a regular basis. Some of our current integrations include:

Client Testimonials

“There were a few motivators for choosing AutoPilot, including calls are made after-hours and weekends, it uses better technology to streamline the collection process, and we gain access to an experienced dedicated collection staff. In addition, AutoPilot was a lower cost alternative to hiring or replacing internal employees."
Steve Plotkin
VP of Collections, FAIRWINDS CU
“We are able to analyze the trend of delinquencies of each of our products by creating a specific work list, queues, and reports that we can generate from the AutoPilot software. If one product needs more attention, we are able to change the parameters and focus on those specific products within seconds.”
Marvel Ford
FVP and Risk Management Officer, California Credit Union

HFCU has been an SWBC partner for 5 years. We needed collection resources and strategy support. SWBC stepped in to support early stage delinquency performing month over month at a high level. SWBC is truly a variable expense and not fixed! Good fit for HFCU!

John Phipps
Chief Lending Officer, Heritage Federal Credit Union

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