Collecting on delinquent accounts requires a substantial human capital investment, an investment in technology, and expertise in compliance. Outsourced Collections can help your financial institution more effectively manage delinquency and reduce the cost of your collections efforts. A scalable and customized collections program allows your institution to determine what is best for your overall strategy. Intelligent customer communication services enable efficient, effective communications with borrowers. Our innovative technology can help your institution maximize loan debt recoveries on both individual and commercial accounts. From completely outsourcing the service, partially outsourcing, or anywhere in between, you need a program you can trust to reduce costs while keeping delinquencies to a minimum.
SWBC has partnered with FICO to provide innovative and intelligent communication services to engage borrowers who are past due on their loan payments. SWBC’s omnichannel platform is a unique and proven technology leveraged by credit unions, banks, and other lending institutions.
Our solution enables efficient and effective two-way communication with borrowers using their preferred communication channels, including interactive voice response (IVR), text, and email. Financial institutions can create borrower contact strategies using one, two, or all three channels. Our advanced communication service allows borrowers to resolve payment issues and enter promises to pay—all on their preferred channel, with the option to speak to a live agent—the best of all worlds!
Our omnichannel communication solution includes virtual technology that engages the borrower and enables them to auto-resolve payment issues, providing a positive experience that builds confidence, trust, and loyalty—all while increasing real-time payments and promises to pay.
By intelligently automating routine conversations, collections agents can focus their time and effort on higher risk accounts and more complex investigations.
SWBC’s omnichannel solution comes with pre-configured decision flows, rules, and scripts that leverage FICO’s 60 plus years of analytics expertise and SWBC’s unparalleled experience, knowledge, and success managing outsourced collections operations.
Let us show you how to improve your collections efforts while improving your borrowers' experience.
Help maximize debt recoveries for your financial institution’s charged-off loans with SWBC’s debt recovery solution. Our experienced collections staff uses innovative technology and advanced analytics to predict the probability of reclaiming debt and prioritizes collections efforts accordingly. This allows your institution to reach more charged-off borrowers, reduce operational and staffing inefficiencies, and maximize your consumer and business loan debt recoveries.
*SWBC’s Charge-Off Service Highlights:
Predictive analytics to maximize debt recoveries
Web portal t upload accounts and monitor account status
Advanced skip tracing
Primary, secondary, and tertiary placements
*SWBC’s Charged-Off Debt Recovery Solution is referred to a third party provider. Your agreement will be directly with the third-party.
Due to our dedication to technology and our clients, we can work with any client to build custom automation using FTP technology that sends files back and forth on a regular basis. Some of our current integrations include:
HFCU has been an SWBC partner for 5 years. We needed collection resources and strategy support. SWBC stepped in to support early stage delinquency performing month over month at a high level. SWBC is truly a variable expense and not fixed! Good fit for HFCU!