AN OUTSOURCED COLLECTIONS PROGRAMTO FIT YOUR INSTITUTION'S NEEDS
Extend Your Collection Hours
Our certified collectors contact your borrowers during peak evening and weekend hours, extending your institution’s operation time without the additional overhead costs.
We pride ourselves on support. Our OneTeam service platform offers support via web, chat, email, and phone. The team closely monitors service level agreements to ensure all support requests meet the established response times.
Flexible Collection Options
We serve your institution through early- and mid-stage collections.
Focused on Quality
Our staff undergoes rigorous training to ensure we treat your borrowers with respect. The training curriculum includes negotiation strategies, security awareness, and compliance monitoring—including UDAAP trigger words and suspicious activity. We work together with your institution to establish service standards and work hard to meet and/or exceed expectations.