Reduce Costs and Improve EfficienciesWith Outsourced Collections
With SWBC’s Outsourced Collections Services, our team can provide a scalable program to meet your financial institution’s needs and comfort level. We are licensed in 47 states and can provide a ‘soup-to-nuts’ approach to your Collections portfolio.
Investment in Technology
Through continued investments in technology and infrastructure our collections representatives have access to advanced calling technology, creating efficiencies when contacting your borrowers.
Our innovative AutoPilot® platform combines all the tools your institution needs to monitor your outsourced collections program. Learn more about our AutoPilot Risk Management Platform.
PayPrompt™ Reminder
PayPrompt is an SMS text reminder service that will remind your borrowers to make their payment. You can control when a text is sent, depending on how many days they are past due.
Charge-Off Solutions
Delinquent accounts can be collected through our analytics based charge-off solution. Maximize consumer and business debt recoveries through experienced agents, advanced skip tracing, and legal support.
Compliance Matters
Compliance is a fundamental element of collections. We have a dedicated compliance team, and all of our collectors are FDCPA-certified and adhere to the rules and regulations of the Consumer Financial Protection Bureau (CFPB), Telephone Consumer Protection Act (TCPA), and Fair Debt Collection Practices Act (FDCPA).
A Scalable Solution
Instead of charging a flat fee for a fixed service level, we scale our resources up or down depending on the number of delinquent accounts in your queue and only charge you for the work we've done. This allows us to deliver dramatic results, while keeping your costs to a minimum.
Bankruptcy Account Services
Accounts that have fallen into bankruptcy can be costly and time-consuming to service. With our bankruptcy solutions, your institution can either sell or outsource these accounts, often times, for less than hiring an attorney.