Outsourced Collections | SWBC

Outsourced Collections

Collecting on delinquent accounts requires a substantial human capital investment, an investment in technology, and expertise in compliance. Outsourced Collections can help your financial institution more effectively manage delinquency and reduce the cost of your collections efforts. A scalable and customized collections program allows your institution to determine what is best for your overall strategy. Intelligent customer communication services enable efficient, effective communications with borrowers. Our innovative technology can help your institution maximize loan debt recoveries on both individual and commercial accounts. From completely outsourcing the service, partially outsourcing, or anywhere in between, you need a program you can trust to reduce costs while keeping delinquencies to a minimum.

Innovative and IntelligentOmnichannel Communications for Collections

SWBC has partnered with FICO to provide innovative and intelligent communication services to engage borrowers who are past due on their loan payments. SWBC’s omnichannel platform is a unique and proven technology leveraged by credit unions, banks, and other lending institutions.

Our solution enables efficient and effective two-way communication with borrowers using their preferred communication channels, including interactive voice response (IVR), text, and email. Financial institutions can create borrower contact strategies using one, two, or all three channels. Our advanced communication service allows borrowers to resolve payment issues and enter promises to pay—all on their preferred channel, with the option to speak to a live agent—the best of all worlds!

Increased Promises to Pay

Our omnichannel communication solution includes virtual technology that engages the borrower and enables them to auto-resolve payment issues, providing a positive experience that builds confidence, trust, and loyalty—all while increasing real-time payments and promises to pay.

Intelligent Automation

By intelligently automating routine conversations, collections agents can focus their time and effort on higher risk accounts and more complex investigations.

Analytic and Collection Operations Expertise

SWBC’s omnichannel solution comes with pre-configured decision flows, rules, and scripts that leverage FICO’s 60 plus years of analytics expertise and SWBC’s unparalleled experience, knowledge, and success managing outsourced collections operations.

Let us show you how to improve your collections efforts while improving your borrowers' experience.

Maximize Your Consumer and Business Loan Debt RecoveriesWith SWBC’s Charged-Off Debt Recovery Solution

Help maximize debt recoveries for your financial institution’s charged-off loans with SWBC’s debt recovery solution. Our experienced collections staff uses innovative technology and advanced analytics to predict the probability of reclaiming debt and prioritizes collections efforts accordingly. This allows your institution to reach more charged-off borrowers, reduce operational and staffing inefficiencies, and maximize your consumer and business loan debt recoveries.

*SWBC’s Charge-Off Service Highlights:

Predictive analytics to maximize debt recoveries

National coverage

Comprehensive reporting

Web portal t upload accounts and monitor account status

Legal support

Advanced skip tracing

Leverage analytics

Primary, secondary, and tertiary placements

*SWBC’s Charged-Off Debt Recovery Solution is referred to a third party provider. Your agreement will be directly with the third-party.

A Collections Program toMeet Your Institution's Needs

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Flexible Collection Options

We serve your institution through early- and mid-stage collections, and even charge-offs.

Compliance Focused

Our staff undergoes rigorous training to ensure we treat your borrowers with respect. We have made substantial investments in compliance including dedicated compliance and quality assurance teams to ensure we stay proactive with ever changing regulations.

Customizable Options

Enjoy complete control over your collection program by adjusting the letter campaigns and call lists our team works on at any time through our user-friendly AutoPilot® collections platform.

Extend Your Collection Hours

Our certified collectors contact your borrowers during peak evening and weekend hours, extending your institution’s operation time without the additional overhead costs.
Contact us today to learn how our flexible, compliant, cost-effective service could help your institution lower delinquencies and cut your collections costs.


Due to our dedication to technology and our clients, we can work with any client to build custom automation using FTP technology that sends files back and forth on a regular basis. Some of our current integrations include:

Client Testimonials

“There were a few motivators for choosing AutoPilot, including calls are made after-hours and weekends, it uses better technology to streamline the collection process, and we gain access to an experienced dedicated collection staff. In addition, AutoPilot was a lower cost alternative to hiring or replacing internal employees."
Steve Plotkin
VP of Collections, FAIRWINDS CU
“We are able to analyze the trend of delinquencies of each of our products by creating a specific work list, queues, and reports that we can generate from the AutoPilot software. If one product needs more attention, we are able to change the parameters and focus on those specific products within seconds.”
Marvel Ford
FVP and Risk Management Officer, California Credit Union

HFCU has been an SWBC partner for 5 years. We needed collection resources and strategy support. SWBC stepped in to support early stage delinquency performing month over month at a high level. SWBC is truly a variable expense and not fixed! Good fit for HFCU!

John Phipps
Chief Lending Officer, Heritage Federal Credit Union

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