SWBC Mortgage Launches AI Mortgage Assistant “Ask Cheri”
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SAN ANTONIO, TX (May 14, 2026)—SWBC Mortgage Corporation, a full-service mortgage lender, announced the launch of Ask Cheri, a generative AI–powered internal assistant designed to help their mortgage professionals navigate loan programs, homebuyer eligibility requirements, and complex underwriting scenarios more efficiently.
Ask Cheri centralizes thousands of pages of SWBC Mortgage and investor guidelines into a single, searchable digital experience, eliminating time‑consuming manual research while improving speed, accuracy, and consistency across lending teams. The tool supports loan officers, processors, and operations professionals by delivering reliable, guideline‑based insights at key points in the loan process.
“Attracting and retaining top mortgage talent means equipping our teams with smart, modern tools,” said Susan Stewart, CEO of SWBC Mortgage. “Ask Cheri identifies the best possible options for each homebuyer, driving stronger sales outcomes and happier customers.”
Users can quickly search all program guidelines, Fannie Mae, Freddie Mac, FHA, VA, and USDA selling guides, as well as investor guidelines, including Jumbo, Non‑QM, and Housing Agency/Bond programs. By reducing friction in daily workflows, this helps teams evaluate loan scenarios and improve turnaround times, all while maintaining accuracy and compliance.
“Every response is anchored by direct citations to the exact guideline source, ensuring transparency, accuracy, and trust in a highly regulated environment,” said Paul Gorske, Chief Technology Officer of SWBC Mortgage and creator of Ask Cheri. “The system asks clarifying questions, presents options, and adapts based on prior interactions, while remaining fully within SWBC’s security and compliance controls.”
The launch reflects the division's ongoing investment in mortgage technology, digital innovation, and operational efficiency, reinforcing its position as a forward‑thinking employer focused on improving both the employee and customer experience.
About SWBC Mortgage Corporation
SWBC Mortgage Corporation, a wholly owned subsidiary of SWBC, is a full-service mortgage lender approved by FNMA, FHLMC, and GNMA. Headquartered in San Antonio, Texas, SWBC Mortgage has been providing mortgage banking services since 1988. Through the changing landscape of the mortgage industry, the company has remained committed to service, integrity, and stability while growing to serve communities and borrowers in 44 states + D.C. Today, SWBC Mortgage is consistently recognized as one of the top 50 lenders in America and is home to numerous top-ranked originators. Building on a rich history of success, SWBC Mortgage has highly experienced team members who leverage streamlined digital tools to deliver efficient service and support, while providing a personal, experienced touch to the mortgage process. SWBC Mortgage provides innovative technology and resources built to streamline the mortgage process and provide support from application through servicing.
About SWBC
As a diversified financial services company, SWBC provides financial institutions, businesses, and individuals with a wide range of insurance, mortgages, wealth management, employee benefits, and more. Headquartered in San Antonio, Texas, SWBC has partners and divisions across all 50 states and Mexico and manages businesses worldwide. No matter how wide its reach, SWBC always listens to our customers’ needs, analyzes their current situations, and recommends customized solutions. For more information about our innovative approach to personalized service, visit SWBC’s website.