After successfully converting to SWBC for their outsourced collections activity—implementing in only 30 days—in June 2013, California Credit Union experienced a 35% reduction in overall delinquency in the first 12 months of using the service.
SWBC’s advanced technology, highly trained staff, and overall functionality has given California Credit Union a substantial strategic advantage.
The reporting functions, queue controls, and parameter tools available through SWBC’s AutoPilot® portal have also been effective in their successful management of delinquency and quality control.
Additionally, the leadership team at California Credit Union has gained significant peace of mind knowing that SWBC’s outsourced collections service is focused on helping them stay compliant. All collectors are FDCPA certified and adhere to all rules and regulations of the Consumer Financial Protection Bureau (CFPB), Telephone Consumer Protection Act (TCPA), and the Fair Debt Collection Practices Act (FDCPA).
With any new partnership, customer service is of the utmost importance when it comes to a smooth and seamless transition. SWBC’s Support Team is dedicated to the success of their financial institution clients and is committed to providing excellent service and support.
California Credit Union experienced—and continues to experience—a superior level of support from the SWBC team. “The support staff is professional and helpful and all issues are resolved in a timely manner,” said Ford.