In order to meet the evolving expectations of consumers’ payment preferences, streamline the member experience, support their growing indirect portfolio, and facilitate easy online payments on their new eServices platform, Financial Center First was eager to offer their borrowers a web-based payments tool. In July of 2019, Financial Center First launched their new eServices platform, and they initially decided to go with SWBC Payments to provide a consistent platform for external payments in another self-service option. Since their new platform was internally developed, integrating SWBC’s payments component into their platform provided a ready-made payment processing system, which allowed Financial Center First to focus their development resources on other features and tools to help benefit their members. Today, Financial Center First eServices platform provides its borrowers with an easy, fast, and secure way to pay their loans online. The payment functionality is integrated into these channels in a way that allows the user to complete transactions seamlessly, without having to leave the branded experience of the channel they are in. While the eServices platform is hosted by Financial Center First—allowing their team to gather more comprehensive data on a visitor’s journey, including transaction activity—full reports related to the settlement and posting of transactions are available through SWBC Payments. This reporting enables them to quickly and easily access important details like the status or source of a payment, as well as a higher-level rollup of all payment activity over a period of time.