Fintech partners to transform collateral protection insurance into value-added experience for Suncoast Credit Union members
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SAN ANTONIO, TX (April 13, 2026) - Suncoast Credit Union, its CUSO Members Insurance Center LLC, SWBC, and Woop Insurance have launched a new partnership designed to modernize collateral protection insurance (CPI) by transforming a traditionally reactive process into a clear, more member-friendly experience for credit union members.
This collaboration brings together Suncoast’s commitment to maintaining strong member connections and service, SWBC’s CPI expertise and solution-driven innovation, and Woop’s digital insurance platform to help credit unions engage members after loan origination while reducing operational friction and creating new revenue opportunities.
Through this redesigned experience, insurance verification becomes a value-added service rather than a last-resort notification. Members receive clear guidance around insurance requirements, earlier visibility into potential issues, and easier paths to resolution, helping to reduce notifications and flat cancellations.
Woop Insurance also helps strengthen each member’s standing by providing meaningful insurance education and financial literacy tools. For Suncoast Credit Union, the partnership supports a more modern post-loan experience and creates meaningful engagement with members, particularly indirect borrowers who may otherwise have limited ongoing interaction with the credit union.
“This collaboration reflects our focus on creating clearer, more supportive, and proactive interactions to improve the financial wellness of our members,” says Mona Russell, Vice President, CUSO and Insurance Services at Suncoast Credit Union. “By enhancing how we manage insurance after a loan is opened, we are making the process easier to navigate, reducing financial stress, and strengthening the long-term connections that define the Suncoast experience,” she added.
Woop’s Insurance Dashboard serves as the digital experience layer within the CPI workflow, giving members a simple, secure view of their insurance status, coverage needs, and available options. This approach allows voluntary insurance products to be introduced in a contextual, member-first way, creating new revenue opportunities without aggressive selling.
“This partnership represents the next generation of CPI. Together with Suncoast and Woop, we’re building a streamlined, proactive insurance experience rooted in a simple belief that success is measured by the value we deliver to our clients,” said Wanita Perez-Kaupert, executive vice president of The Financial Institution Group at SWBC. “This modern API approach reduces administrative burden and provides a member-friendly experience to the insurance validation process.”
“Working together with SWBC and Suncoast Credit Union, we are building a future that better aligns CPI with credit union member engagement,” said Eric Foster, founder and CEO of Woop Insurance. “By adding clarity, education, and timely digital touchpoints around insurance verification, we help credit unions extend their member-first approach into the post-loan experience in a way that feels natural, supportive, and scalable.”
As credit unions continue to look for ways to balance compliance, member experience, and noninterest income, this partnership shows how industry leaders can evolve traditional services into a transparent, service-driven touchpoint that strengthens member trust while supporting institutional growth.
There is nothing more important than our member experience and we want our products and services to make sense and be helpful and efficient,” added Russell. “We believe that this partnership will achieve all of these goals and help us fulfill our mission to improve the lives of our members too.
About Suncoast Credit Union
Suncoast Credit Union is the largest credit union in the state of Florida, the 8th largest in the United States based on membership, and the 10th largest in the United States based on its $20.2 billion in assets. Chartered in 1934 as Hillsborough County Teachers Credit Union, Suncoast Credit Union currently operates 79 full-service branches and serves more than 1.3 million members across Florida. As a community credit union, anyone who lives, works, attends school, or worships in Suncoast Credit Union’s service area is eligible for membership. In 2021, Suncoast Credit Union’s field of membership was expanded to include public K-12 teachers, college educators, and educational support staff from all of Florida’s 67 counties. Suncoast is passionate about community support. Since its founding in 1990, the Suncoast Credit Union Foundation has raised and donated more than $61 million to organizations and initiatives that support the health, education, and emotional well-being of children in the communities that the credit union serves. For more information, visit suncoast.com or follow us on social media: Facebook, LinkedIn, Twitter, and Instagram.
About SWBC
SWBC is a diversified financial services company that provides financial institutions, businesses, and individuals with a wide range of insurance, mortgages, wealth management, employee benefits, and more. Headquartered in San Antonio, Texas, SWBC has partners and divisions across all 50 states and Mexico and manages businesses worldwide. For more information, visit swbc.com.
About Woop Insurance
Woop is a digital insurance platform that strengthens the relationship between borrowers and lenders by combining proactive insurance verification and financial education through personalized digital experiences. Working alongside financial institutions, CUSOs, CPI providers, and industry partners, Woop meets customers at key moments, introducing voluntary insurance solutions in a contextual, consumer-first way. For more information, visit itswoop.com.