The Payment Center is hosted by USALLIANCE—allowing their team to gather more comprehensive data on a visitor’s journey, including transaction activity. Full reports related to the settlement and posting of transactions are available through SWBC Payments. This comprehensive reporting enables USALLIANCE to quickly and easily access important details like the status or source of a payment, as well as a higher-level rollup of all payment activity over a period of time.
SWBC Payments offers consistent settlement across all channels. Felecia Hudson, AVP of EFT and Card Services, ATM, and Imaging at USALLIANCE, observes that, through the automated same-day posting file provided by SWBC Payments, the credit union achieves “a uniform way of treating all loan payments to ensure the effective date of payments would be the same date as the transaction.”
SWBC Payments has helped USALLIANCE significantly reduce processing time and inbound calls to their contact center. “With the deployment of the Payment Center, we were able to successfully redirect more than 3,000 calls per month to the self-service web application,” Kenworthy says. Members are also very satisfied with this new and improved payment service. Previously, members would have to speak to a representative to make a payment, but now they can take advantage of the digital payment channels and do it themselves without incurring a fee.