Investment Services, LLC
9311 San Pedro, Suite 600 San Antonio, TX 78216 T (866) 884-2605 F (210) 525-9461
Securities offered through SWBC Investment Services, LLC, a registered broker/dealer. Member SIPC & FINRA. SWBC Investment Company is a Registered Investment Advisor. Neither SWBC Investment Services, LLC nor the financial professional provide tax advice. Please consult your tax professional for tax advice.
NOTICE OF PRIVACY PROMISE
The Firm is providing this notice because you are a customer.
We are committed to keeping the personal information collected from our potential, current, and former customers confidential and secure. The proper handling of personal information is one of our highest priorities. We want to be sure that you know why we need to collect personal information from you. We also want to explain to you our commitment to protect the information you provide to us. We never sell your information to any outside parties.
We collect and keep only information that is necessary for us to provide services requested by you and to administer your business with us. We may collect nonpublic personal information:
- From you when you complete an application, subscription documents or other forms. This includes information such as name, address, social security number, assets, income, net worth, and other information deemed necessary to evaluate your financial needs.
- As a result of transactions with our affiliates, others or us. This could include transactions completed with us, information received from outside vendors to complete transactions, or to effect financial goals.
We verify our customers' identity to actively prevent, deter, and detect illegal financial activity.
As of October 2003, pursuant to the USA PATRIOT Act, all customers who open new accounts will be required to provide identification verification documents to help establish their identity. At a minimum, we will verify, to the extent reasonable and practical, the identity of any customer seeking to open an account, maintain records of information used to verify a customer's identity, and check to ensure that a customer does not appear on any published government terrorist lists.
Important Information about Procedures for Opening a New Account
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.
We only share your nonpublic personal information with non-affiliated companies or individuals as permitted by law, such as your representative within our firm, securities clearing firm, issuer, mutual funds, insurance companies, and other product vendors, or to comply with legal or regulatory requirements. In the normal course of our business, we may disclose information we collect about you to companies or individuals that contract with us to perform servicing functions such as:
- Record keeping
- Computer related services
- Good faith disclosure to regulators who have regulatory authority over the company
- Companies we hire to provide support services are not allowed to use your personal information for their own purposes and are contractually obligated to maintain strict confidentiality. We limit their use of your personal information to the performance of the specific service we have requested.
We do not provide your personally identifiable information to mailing list vendors or solicitors for any purpose.
When we provide personal information to a service provider, we require these providers to agree to safeguard your information, to use the information only for the intended purpose, and to abide by applicable law.
Opt Out Provisions
WE do not sell your personal information to anyone.
The law allows you to "opt out" of only certain kinds of information sharing with third parties. The Firm does not share personal information about you with third parties that trigger this opt-out right. This means YOU ARE ALREADY OPTED OUT.
Employee Access to Information
Only employees with a valid business reason have access to your personal information. These employees are educated on the importance of maintaining the confidentiality and security of this information. They are required to abide by our information handling practices.
Protection of Information
We maintain security standards to protect your information, whether written, spoken, or electronic. We update and test our systems to ensure the protection and integrity of information.
Maintaining Accurate Information
Our goal is to maintain accurate, up-to-date customer records in accordance with industry standards. We have procedures in place to keep information current and complete, including timely correction of inaccurate information.
BUSINESS CONTINUITY PLAN
SWBC INVESTMENT SERVICES, LLC has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
Contacting Us — If after a significant business disruption you cannot contact us as you usually do, you should call our alternative number 866-884-2605.
Our Business Continuity Plan — We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our clearing firm, National Financial Services LLC, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, our clearing firm has advised us that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within approximately a 4-24 hour time period. Your orders and requests for funds and securities could be delayed during this period.
Varying Disruptions — Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within approximately a 4-12 hour time period. In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and notify you through our customer emergency numbers, 210-525-1241 or 210-376-3585 how to contact us.
If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customers’ prompt access to their funds and securities.
For more information – If you have questions about our business continuity planning, you can contact us at 866-884-2605.
SEC RULE 606 QUARTERLY REPORT
Click here to view the report
REGARDING ADDITIONAL COMPENSATION RECEIVED BY SWBC INVESTMENT SERVICES, LLC
SWBC Investment Services, LLC (“SWBC”) is providing this disclosure statement to assist you in evaluating investment options made available through the Firm’s representatives. The information provided is a general description of revenue payments and benefits that we receive in connection with providing certain investment related services to you. This notice may be changed periodically, and the most recent version will be posted on the Firm’s website, www.swbc.com, under “Investment Disclosures.” SWBC believes these arrangements do not compromise the advice your financial representative gives you. Through these arrangements SWBC receives varying amounts of payments known as marketing revenue from certain Insurance and Investment Companies. These payments could potentially create a conflict of interest because of the additional access to firm’s representatives as outlined below. These providers typically compensate SWBC in the form of a fixed-dollar commitment, payments based on sales or a combination of both. The amount of fixed-dollar revenue received from each provider may be based on the level of sponsorship selected by the provider on an annual basis. The list of such providers, provided below, may change from time to time.
- American National
- Borden Hamman
- Brighthouse Financial
- Jackson National
- Pacific Life
- Franklin Templeton Investments
- Frost Investments
- Oppenheimer Funds
In exchange for these payments received by the Firm, the providers receive enhanced access to your Representatives. Such access may include (i) the opportunity to speak at Firm conferences, presentations, meetings or events at which your Representative may be in attendance; (ii) increased prominence on internal communications, such as ads/logo’s in conference notebooks and internal advisor publications; and (iii) other opportunities to interact directly or indirectly with your Representative, beyond what other providers may enjoy. This access to your Representative provides these companies increased opportunities for marketing, educating and training Representatives about their services, which, in turn, may increase our Representatives’ knowledge and familiarity of their services versus other provider’s services. This may influence your Representative when making recommendations to you and other clients. Companies that do not provide this revenue may not receive the same level of access to our Representatives. Additionally, we may also use the payments to offset costs associated with conducting due diligence, operating the Firm, conducting other meetings/events, and as general revenue of the Firm.