With limited knowledge about the best way to support their team members during the shutdown, Magnolia Pancake Haus turned to their professional employer organization (PEO) partner, SWBC PEO. SWBC PEO has helped Magnolia Pancake Haus with payroll, human resources support, and benefits since 2001. For many small business owners, a PEO can be a life line to managing the back-end operational aspects of their business, freeing up their time to focus on their employees and their business.
When it came to navigating the treacherous waters of finding a way to pay their associates even though their business wasn’t operating at full capacity, they turned to their partners at SWBC PEO for a solution. “As a small family-owned business, we wear a lot of hats. So, when it comes to things out of our expertise, we had to lean on SWBC PEO to help us through it,” said Fleming Schleicher. SWBC PEO advised Magnolia Pancake Haus to consider furloughing their associates, ensuring their Haus family still had a job to return to once Magnolia Pancake Haus returned to normal operations.
To take associate assistance one step further, SWBC PEO also stepped in to file a mass unemployment claim on Magnolia Pancake Haus’ associates’ behalf. Essentially, they submitted all of the required paperwork, expediting the claims process in a system that was already backlogged due to the pandemic—ensuring associates were able to receive their benefits in an expedited manner. As the entire state was facing similar shutdowns and unemployed workers were submitting unemployment claims, typical turn times for relief were quickly growing—placing undue burden on those that needed money quickly due to temporary job loss. “This provided security for our associates, giving them peace of mind that they would be able to withstand the pandemic and not have to worry about having a job throughout it,” said Fleming Schleicher.