How Credit Unions Can Be Even More Empathetic and Effective in Their Collections
Print
Even before the pandemic, credit unions were the most empathetic collectors around. While credit unions clearly need members to pay their loans and credit cards, they have always approached collections with an eye for helping the member through financial difficulty and educating them about personal finance.
Enter the pandemic and many members were suddenly unemployed. Credit unions were on the financial front lines, working on ways to help, says Jeff Mortensen, VP/client services for the Financial Institution Group at CUES Supplier member SWBC, San Antonio, Texas.
To listen to the podcast, click here.