SWBC Privacy Policy
Company Contact Information
This is a web product of Southwest Business Corporation.
Our postal address is:
9311 San Pedro, Suite 600
San Antonio, Texas 78256
We can be reached via e-mail at
webmaster@swbc.com
Or you can reach us by telephone Toll Free at 800-527-0066, or local (210) 525-1241.
SWBC will never sell its customer lists or nonpublic personal information to any third party.
SWBC respects your right to privacy, and we have always placed a high priority on protecting the personal information you provide us. We are proud of the trust our customers have placed in us to provide insurance, mortgage, investment and other financial services for over 25 years, to transact business honestly, with our customers' best interest at heart. SWBC collects and uses personal information for legitimate business purposes, and our Privacy Promise is to continue to protect your right to privacy.
SWBC agrees to maintain the confidentiality of personal consumer information solely for purposes of our Agreements, agrees that all confidential consumer information shall be held in strict confidence, using the same care as is used in handling its own confidential information, and agrees that it will not use such information to its own commercial advantage or in any other manner except in the performance of our Agreements.
Safeguarding Information
Information about you is safeguarded in a number of ways. We use transport data encryption and storage password technology for storage of data in a controlled and secure environment, to protect personal information about you. We also employ a variety of physical, electronic and procedural safeguards in areas containing nonpublic personal information and maintain on-site supervision of these areas. Some of the measures taken to ensure the security of information about you include:
Secure facilities with access controls at public points of entry, as well as the use of security systems;
Access to customer records is restricted to employees whom we determine need the information in order to provide products and services to you, such as underwriting, claims processing and policyholder service;
Contractually requiring business partners to safeguard and prevent the unauthorized use of personal information;
Protecting information through security-enhancing software such as virus and intrusion detection software, and secure technologies to safeguard transmission of information through our Web sites;
Auditing company security practices.
Information We May Collect
We collect and use information we believe is necessary to administer our business, to advise you about our products, and to provide you with products and services and with customer service. We may collect and maintain several types of customer information needed for these purposes:
Information you provide to us on applications and other forms;
Information from your transactions with us or our affiliates;
Information from industry databases and marketing data providers;
Information from consumer or credit reporting agencies.
The types of information we receive may include addresses, Social Security numbers, family information and financial information.
Disclosure of Information
SWBC will not share the nonpublic personal information of current or former customers with non-affiliated third parties except in these cases:
As permitted by law. For example, providing information in response to a subpoena or to industry regulators, to law enforcement agencies, for fraud prevention, or to credit bureau
With companies related to us by common control or ownership ("affiliates");
With parties that assist SWBC in servicing your loan or account with us or provide services to you on our behalf, such as insurers, credit unions, banks, or investigators. It is SWBC's policy to include confidentiality and data protection provisions in the contracts we make with these companies. We provide them with the limited information they need to perform their services for SWBC;
In entering joint marketing agreements with selected financial institutions such as insurance companies, credit unions, banks, automobile dealers, securities and investment companies and home mortgage companies, enabling SWBC to provide a wide array of products and services to our customers. For business purposes, the following types of personal information may be provided to them: information we receive from you such as name and address, and information about your account transactions with us, such as coverages and payment history. It is SWBC's policy to include confidentiality and data protection provisions in the contracts we make with these companies. We provide the limited information they need to perform their services.
This statement is made on behalf of the financial and non-financial service providers in the SWBC family of companies that offerauto, property and life insurance, mortgages, banking services, and investments:
SWBC, SWBC Insurance Services Inc., Employees Life Insurance Company, SWBC Life Insurance Agency, Inc., SWBC Mortgage Corporation, Cotrak Insurance Service, Inc., Financial Services Acceptance Corporation, and SWBC Investment Company.
Digital Privacy Policy
Southwest Business Corporation (SWBC) is committed to safeguarding information about customers and visitors to our Web site. They are for general guidance, and are subject to change. Please review periodically. As technology evolves, so will our ability to provide you with better online products and services.
Collection of Information
SWBC’s Privacy Policy explains our collection, use, retention and security of consumer information and applies to SWBC products and services offered within the United States. Online activities of consumers, therefore, may be subject to both the Privacy Policy and the Digital Privacy Practices.
SWBC’s Digital Privacy Practices explain our privacy practices regarding the information we collect about you when you visit or transact business on our Web site. They do not constitute a contract or create legal rights or modify or amend any agreements SWBC has with customers.
Technology Used in the Online Collection of Information/Cookies
We may collect and store information about your visit to our Web site. To collect this information, our web server may write a "cookie," which is a small file, to your hard drive. We may use cookies to enhance your online experience, to facilitate your use of our Web site and to collect anonymous, aggregated site-visitation statistics which we can use to measure the effectiveness of, and to improve, not only our Web site but our products and services.
If you register for certain personalized services, or choose to save personal information on our Web site, such information may be stored in a cookie. This allows us to greet you by name the next time you visit our Web site. This also makes your repeated online interactions with us easier by allowing you to avoid re-entering your log-in or other information each time you visit our Web site.
If you are uncomfortable with our use of cookie technology, you can set your browser to refuse cookies or to alert you when and by whom cookies are being written to your hard drive. Certain services are dependent on cookies, and you may disable those applications by refusing cookies.
Technology Used in the Online Collection of Information/Domino Log Files
Domino log files allow SWBC to monitor, on an anonymous, collective basis, information such as:
The Internet service providers that our customers and visitors use.
The type of browsers, such as Microsoft Explorer or Netscape, that our customers and visitors use.
The Internet Protocol addresses of our customers and visitors.
The traffic on our Web pages, and the average time spent on each page.
The number of first-time visitors and return customers to our Web site.
This information helps us monitor our Web site and ensures that it is accessible to customers and visitors. This information also helps us develop content and services that offer the best value and most benefits to our customers and visitors.
Information Storage
If you submit an application or form to us online, or request an online transaction, SWBC may store the information you send in an electronic database. SWBC uses security measures to protect against the loss, misuse and alteration of data stored in our systems.
Third-Party Web Sites
Our Web site contains links to third-party sites that you may find useful. These sites may have their own privacy policies. You should review the privacy policy of any Web site before you provide personal or confidential information.